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Effective date: 27 April 2025
Signature Taps respects the confidentiality of personal information provided online and through any other contact with us. This Privacy Policy explains how we collect, use, share, store and protect your personal information, and the rights you have in relation to it.
Who we are (Data Controller)
Sole trader operated by Quentin Martino
Trade name: Signature Taps
Legal form: Natural person
Business structure: Sole trader
Business activity: Retail sale of various products via the Internet (e-commerce)
Registered office: 67A Rue René-Nicolas (Box 11), 6750 Musson, Belgium
Country of establishment: Belgium
VAT number: BE0758577711
Belgian Enterprise Number (BCE): 0758577711
NAF / APE Code: 4712002
Phone number: +32498407633
Email: support@signaturetaps.co.uk
Customer service hours: Monday to Friday from 8:00am to 6:00pm
Return address:
67A Rue René-Nicolas (Box 11), 6750 Musson, Belgium
What personal data we collect
We may collect and process the following categories of personal data:
A) Information you provide to us
Identity & contact details: first name, last name, email address, phone number, billing address, delivery address
Business customer details (B2B): company name, VAT number (where provided), business address
Order details: items purchased, quantities, order notes, delivery preferences, correspondence with support
Customer service communications: inquiries, complaints, feedback and any information you choose to share
B) Information we collect automatically (website usage)
Technical data: IP address, browser type, device information, time zone, operating system
Usage data: pages visited, interactions with the site, referral source
Cookie data: identifiers used to enable core website functions (see Cookies section)
C) Payment data
We do not store full payment card details (such as full card numbers). Payments are processed by secure payment providers. We may receive limited payment-related information (e.g., payment status, partial card details, transaction reference) needed to manage your order and accounting.
When and how we collect personal data
We collect personal data when you:
place an order on our website
contact us by email or phone
request support, a return, or make a complaint
interact with the website (via cookies and similar technologies)
(B2B) create or request a business account (where applicable)
We do not knowingly collect personal data from children. Our products are intended for adults (18+).
Why we use your personal data (purposes)
We use your personal data for the following purposes:
A) To process and deliver your order
confirm your purchase, process payment, provide order updates
arrange shipping and delivery
provide customer support, manage returns and warranty requests
B) To run and improve the business
prevent fraud and misuse of our services
maintain internal records, manage operations and customer service quality
monitor website performance and improve user experience
C) To meet legal and accounting obligations
keep appropriate records for tax, accounting and compliance purposes
respond to lawful requests by authorities where required
D) Marketing (only where permitted)
send service messages about your order (non-marketing)
send marketing communications only where you have consented, or where “soft opt-in” rules apply (and you can opt out at any time)
Legal bases for processing (UK GDPR / EU GDPR)
We process personal data on one or more of the following legal bases:
Contract: to perform our contract with you (e.g., fulfilling and delivering your order)
Legal obligation: to comply with legal requirements (e.g., accounting, tax)
Legitimate interests: to operate, secure and improve our business (e.g., fraud prevention, service improvement), provided your rights do not override these interests
Consent: where required (e.g., marketing and non-essential cookies)
Who we share your personal data with
We only share personal data where necessary and appropriate, including with:
A) Service providers (processors)
E-commerce platform: Shopify (website hosting, checkout, order management)
Payment processors: providers that process your payment (card/wallet/bank transfer processing)
Shipping and logistics partners: carriers and delivery partners
B) Dropshipping / fulfilment partners
Because we fulfil orders via dropshipping, we may share the information needed to ship your order (typically name, delivery address, phone number, and order items) with fulfilment partners and suppliers.
C) Legal / Compliance
We may disclose information where required by law, court order, or to protect our rights, customers, or prevent fraud.
We do not sell your personal data.
International transfers
As we operate from Belgium and sell to customers in the UK, your data may be processed in the UK, the EEA, and potentially other countries depending on our suppliers and service providers (including dropshipping fulfilment).
Where personal data is transferred outside the UK/EEA, we take steps to ensure an appropriate level of protection is in place, such as:
adequacy decisions (where applicable)
standard contractual clauses and equivalent safeguards
other lawful mechanisms recognised under data protection law
How long we keep your data (retention)
We keep personal data only for as long as necessary for the purposes described above, including:
Order and customer service records: as long as needed to fulfil the contract, handle returns/warranty, and manage support
Accounting/tax records: typically retained for up to 7 years (or longer if required by law)
Marketing data: until you unsubscribe / withdraw consent or we no longer need it
Technical/cookie data: retained according to the type of cookie and our settings (see Cookies)
How we protect your data (security)
We use reasonable technical and organisational measures to protect your personal data, including:
access controls and authentication
secure systems provided by our e-commerce platform and payment providers
limiting access to personal data to those who need it to perform their roles
No method of transmission or storage is 100% secure, but we take steps to reduce risks.
Your rights
Depending on your location and applicable law, you may have the right to:
access the personal data we hold about you
request correction of inaccurate data
request deletion of your data (in certain circumstances)
object to processing based on legitimate interests
restrict processing in certain cases
request portability of data (where applicable)
withdraw consent at any time (where processing is based on consent)
opt out of direct marketing at any time
To exercise your rights, contact us at support@signaturetaps.co.uk.
Cookies
We use cookies and similar technologies to:
enable core website functions (e.g., cart, checkout, security)
remember preferences and improve user experience
measure and improve website performance (where enabled)
enable marketing/advertising features (only where enabled and permitted)
Non-essential cookies (such as analytics/advertising cookies) are used only where required consent has been obtained via a cookie banner or settings tool.
How to contact us
If you have questions about this Privacy Policy or how we handle your data, contact:
support@signaturetaps.co.uk
Complaints
If you believe your data protection rights have been infringed, you can contact us first so we can try to resolve your concern. You also have the right to lodge a complaint with the relevant supervisory authority (for example, the authority in your country of residence, your place of work, or where the issue occurred).
Changes to this Privacy Policy
We may update this Privacy Policy from time to time. We will post the updated version on our website with a new effective date.