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Effective date: 27 April 2025
This Shipping & Delivery Policy explains how we dispatch and deliver orders placed on signaturetaps.co.uk.
Who we are
Sole trader operated by Quentin Martino
Trade name: Signature Taps
Legal form: Natural person
Business structure: Sole trader
Business activity: Retail sale of various products via the Internet (e-commerce)
Registered office: 67A Rue René-Nicolas (Box 11), 6750 Musson, Belgium
Country of establishment: Belgium
VAT number: BE0758577711
Belgian Enterprise Number (BCE): 0758577711
NAF / APE Code: 4712002
Phone number: +32498407633
Email: support@signaturetaps.co.uk
Customer service hours: Monday to Friday from 8:00am to 6:00pm
Return address:
67A Rue René-Nicolas (Box 11), 6750 Musson, Belgium
Delivery areas
We currently deliver throughout the UK.
Estimated Delivery Times
Processing time before dispatch: 1–2 days (Monday to Friday)
Transit time after dispatch: 4–13 days (Monday to Friday)
Total estimated delivery time: 5–15 days (Monday to Friday)
Shipping Methods
Orders are generally shipped via DPD.
We reserve the right to use other reputable carriers where necessary, including but not limited to cases involving logistics constraints, product dimensions, or delivery optimisation.
The selected carrier does not affect your statutory rights or delivery obligations.
Shipping costs
Free delivery on all orders.
Tracking & split shipments
Tracking: you will receive tracking details once your order ships (where available).
Split shipments: your order may be delivered in multiple parcels and may arrive on different days.
Address accuracy & changes
You are responsible for providing a complete and accurate delivery address at checkout.
Address change requests: we may be able to update your address if you contact us within 24-48 hours of placing your order and before dispatch. After dispatch, changes are often not possible.
Delivery access restrictions
Delivery is subject to safe and reasonable access to the delivery location.
If the carrier cannot deliver due to restricted access, repeated failed attempts, or an incorrect address, extra costs may apply for re-delivery.
Damaged, missing, or incorrect items
Please inspect your parcel(s) upon delivery.
Please contact us as soon as reasonably possible, ideally within 48 hours of delivery at support@signaturetaps.co.uk, and include:
photos of the outer packaging
photos of the damage (if any)
your order number
We will review your case and provide an appropriate solution (replacement parts, replacement, or refund where applicable).
Delays outside our control
We are not responsible for delays caused by events outside our reasonable control (e.g., severe weather, carrier disruption, customs delays, strikes, supplier disruption).
We will do our best to keep you informed.
Taxes, duties & import charges
All prices include applicable UK VAT. No additional customs charges will be due upon delivery.
Contact
For shipping questions, contact: support@signaturetaps.co.uk
(typical response time 24-48h)